Opis:
German-speaking Customer Service Specialist
Hybrid mode
Hi!
Have you ever done laundry at work?
Strange? With us it's normal :)
We support customers of one of the largest manufacturers of home appliances/ RTV equipment/ IT equipment, and we have so much equipment in the office that you will almost feel at home.
Tasks:
- Provide technical support to equipment users.
- Diagnose and resolve technical problems.
- Providing information on products and their functionality.
- Entering requests into the system.
Our requirements:
- Very good command of German,
- Good command of English,
- Basic knowledge of household appliances (i.e. refrigerator, washing machine, TV).
- Communicativeness, willingness to learn.
- Ability to type quickly on a computer keyboard.
- Availability for a minimum of 120 hrs per month.
We recruit remotely! Learn about the stages of recruitment:
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Screening - initial phone or e-mail contact.
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Language test.
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Online interview via Teams.
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Information for you on our decision.
What we offer:
- Civil contract with a rate of PLN 50,00 gross/hour.
- Bonus system: after reaching the appropriate tenure and KPIs, + 2 PLN gross per hour, then +4 PLN gross.
- The possibility of arranging a convenient collaboration schedule; the project works on Monday-Friday 9:00 - 18:00, and Saturday 10:00 - 16:00.
- The possibility of switching to hybrid work after 2 months - after training and the first month of independent work with good performance and obtaining the manager's permission. How do we understand hybrid work? 3 weeks from home, 1 week from the office.
- Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.
- Opportunities for personal and language development - internal training and free access to a language learning platform are available.
- Opportunity to grow within the company's structures - we specialize in identifying talent among our agents through internal recruitment. This is a chance for you to build a career path.
Interesting facts from the inside:
- The headphones you use to talk to customers are Bluetooth-enabled, so you can walk up to the equipment in our lab.
- You can improve your German not only with customers, but also during breaks/in the kitchen – we like to speak German even in private situations.
- The team works well together and is constantly growing.
- All our Supervisors were promoted to their positions as a result of internal recruitment.
Join us and apply today!