Opis:
If you're interested in a career in a dynamic environment where every day brings new challenges, then this is the opportunity for you. Join our client and gain valuable experience in managing service and claims processes. You'll learn how to effectively handle customer inquiries, manage orders and returns, and get to know key industry software like SAP.
Prepare to acquire practical skills and grow professionally in a team that values cooperation, learning, and building relationships. If you appreciate diversity and want to have a real impact on processes, apply today!
What we offer
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Hybrid/remote model for people from Warsaw (3/2), for people from outside Warsaw office visits from time to time.
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Collaborate with global clients and use foreign languages and cutting-edge technology on a daily basis.
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Personalized guidance from a Lead and have the opportunity for one-on-one sessions to help you achieve your career goals.
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We provide a comprehensive training package, including soft skills, technical, and language courses. You'll have full access among others to e-learning platforms, a Gallup test, specialized GenAI training.
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In addition to the basic salary, we offer language bonuses.
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We provide private medical care, life insurance, and access to the MyBenefit platform, where you can choose from a wide range of services, including a Multisport card.
Your tasks
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Handle customer inquiries via phone and email, managing all service and repair requests.
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Verify and approve service and repair contracts.
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Process and track orders and returns using the SAP system.
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Work with internal teams and external vendors to coordinate the repair process from start to finish.
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Resolve all issues efficiently and ensure they meet our service level agreements.
What we expect
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Strong language skills: You'll need to be fluent in German (min. C1 level) and have solid English skills (min. B2 level) to communicate with our diverse, global clients and internal teams.
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Great communication: You're a natural at building rapport and clearly explaining complex information over the phone and via email.
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Client focus: You thrive on solving problems and are client-oriented and resilient under pressure.
Employment agency entry number 47
this job offer is intended for people over 18 years of age