Opis:
For our Client, we are now looking for a Customer Service Team Leader to join a newly formed team. This is a unique opportunity to work in a dynamic, international environment where you will have a real impact on shaping and optimizing customer service processes.If you have the experience in the similar role, speak English & Italian on a very good level, and want to have a real impact on the company's operational success, apply now!
Oferujemy
- stable employment: employment based on a permanent employment contract,
- hybrid model: 3 days remote work and 2 days in the office in Poznań (after onboarding period),
- competitive salary, plus a performance-based bonus,
- real growth potential - dynamic career development and vast opportunities within our newly established company structures,
- benefits package - private medical care, life insurance, sports card, lunch vouchers, co-financing for external trainings/course and more.
Zadania
- team leadership : steering and developing a high-performing Customer Service team, ensuring peak operational excellence and quality standards,
- strategic standards : crafting and deploying world-class customer service frameworks to elevate the client experience,
- critical resolution: serving as the final escalation point for complex, high-priority customer issues, ensuring swift and effective resolution,
- O2C Excellence: orchestrating the end-to-end Order-to-Cash process and troubleshooting systemic bottlenecks.
- digital transformation: partnering with Centers of Excellence and IT to drive system enhancements and lead digital innovation initiatives,
- knowledge governance: championing process standardization by maintaining rigorous SOPs, playbooks, and a robust knowledge base,
- continuous improvement: leveraging KPI and SLA analytics to identify performance gaps and spearhead Lean/Continuous Improvement projects,
- voice of the customer: transforming raw customer feedback and recurring issues into actionable strategic solutions,
- cross-functional advocacy: representing Customer Service in regional forums to align operations with global sales objectives.
Oczekujemy
- bachelor's or Master's degree (Higher Education),
- min. 3-5 years of experience in a similar position in customer service or order management,
- proven experience in effectively leading, motivating, and developing a team
experience in SSC, - fluent English & Italian (minimum C1 level),
- working knowledge of ERP systems (e.g., SAP), CRM (e.g., Salesforce), and tools such as Freshdesk,
- excellent analytical and problem-solving skills,
- exceptional communication and interpersonal skills.
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
17 lut 2026;
from:
www.jobs.pl