Opis:
We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.
With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
Your tasks:
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Contact with customers/banks mainly by telephone.
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Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
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Solve problems, follow company rules, and ensure customer satisfaction.
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Work with teams and partners to ensure smooth processes.
Our requirements
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Excellent command of German language - C1/C2.
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Good command of English language - B1+.
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Any experience in customer service will be beneficial.
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Proactivity and the ability to organize your work environment.
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Willingness to work hybrid from Kraków office (2-3 times per week).
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Training in the office in Krakow, 3-4 weeks, 8 hours every day from Monday to Friday.
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Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff. You will have 2 working weekends and 2 free weekends per month.
What we offer
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Employment contract, with salary: 7500-10 500 gross/month: base 6000-9000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
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Private health insurance.
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Sports card subsidy.
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Life insurance.
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Social events, charity actions, and opportunities to integrate with colleagues.
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