Opis:
Invitation to a Career Transformation: Building Regional Capabilities in Poznan
We are seeking Qualified Specialists to join newly established, strategic teams in Poznan. In partnership with a global industry leader, we are building a completely new, high-impact operational structure designed to exert a crucial influence on the company's international operations. We are offering more than a role; this is a unique opportunity to be at the vanguard of significant organizational change.
Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture.
If you are driven by complex challenges and possess the ambition to deliver a tangible, global impact, this is your definitive opportunity to define your career trajectory within a truly world-class organization.
Are you prepared to contribute to this legacy of change? We encourage you to apply and become part of this strategic transformation.
What we offer
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stable employment - employment based on a permanent employment contract
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hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (after the onboarding period)
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flexible schedule - choose your start time between 7:00 AM and 10:00 AM (8 working hours + 30 min paid break)
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attractive financials - competitive salary, plus a performance-based semi-annual bonus
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real growth potential - dynamic career development and vast opportunities within our newly established company structures.
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benefits package - Private Medical Care, Life Insurance, Sports Card, Lunch Vouchers, co-financing for external trainings/course and more
Your tasks
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B2B customer support - acting as the first point of contact for our business customers, providing professional telephone communication
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order management - registration of orders, coordination, and planning of deliveries
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issue resolution - efficiently handling all customer complaints and inquiries
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business consultation - supporting customers by suggesting alternatives and providing product advice
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internal cooperation - collaborating closely with other departments to effectively resolve reported issues
What we expect
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min. 1 year of experience in B2B Customer Service (order management / claims / contact center)
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fluent in English at B2/C1 level
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proficiency at C1 level in one or more of: Hungarian / Czech / Polish / Russian
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customer focus and proven ability to build long-term relationships
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excellent communication skills and problem-solving mindset
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experience with SAP or Salesforce systems (highly welcome)
Employment agency entry number 47
this job offer is intended for people over 18 years of age