Opis:
If you feel comfortable speaking Spanish and English , have proven experience in Customer Service , and would like to join a global brand in Wrocław - APPLY!
What we offer
- Great challenges with the business clients from Spain region
- Cutting-edge technologies like Salesforce, SAP, MS Office suite
- Quick start date - January/February/March/April 2026
- Hybrid working model (minimum 2 visits in the office per week or 8 visits in the office per month with a flexibility)
- Flexible working hours - 8:00/9:30 - 16:00/17:30
- Foreign languages on a daily usage (Spanish, English)
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card - MultiSport (for you and your loved ones)
- Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
Your tasks
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with company terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
What we expect
- Equivalent professional experience in Customer Service (min. 2 years); alternatively, experience in Order Management, Supply Chain, Accounting will be considered
- Proficiency in Spanish and English on a B2 level onward (speaking and writing)
- Proven experience with SAP (or other ERP) and Salesforce (or other CRM) is desirable (but not a must-have)
- Availability to join a company in January/February/March/April 2026
- Bachelor's degree or higher from an accredited university
Employment agency entry number 47
this job offer is intended for people over 18 years of age
29 gru 2025;
from:
www.jobs.pl