Opis:
Currently, we are searching for Candidates for our Client - Leader in the transportation and delivery industry, providing innovative solutions to connect people and services efficiently.Customer Service Representative
What you'll do:
• Be a passionate advocate for riders and drivers while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Create loyalty among new users.
• Triage issues and escalate them when necessary.
Providing amazing support that establishes trust for riders and driver partners - our community - is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers.
What you'll need:
• Fluency in English
• Good Polish (B1/B2)
• Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis
• Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.
2 gru 2025;
from:
www.olx.pl