Opis:
If you have experience in Accounts Receivable , Collections , or Complaint Handling , speak Italian fluently, and would like to join a global production brand in Wrocław - APPLY !
What we offer
- Stable employment in an international company with great development opportunities for years to come
- Technology stack: SAP, Salesforce, MS Office (mainly Excel), and internal company tools
- Daily use of Italian and English (both spoken and written)
- The smooth recruitment process (1 stage) with a start date from March or April 2026
- Hybrid working model
- Flexible working hours (8:00/9:00 - 16:00/17:00)
- Benefits package including private medical care (individual and family packages), group insurance (in PZU), sports card (for you and your loved ones)
Your tasks
- End-to-End CIR (Customer Issue Resolution) Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interpreting policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
- Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary
- Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals
What we expect
- Around 2-3 years of experience (or more) in Accounts Receivable / Collections / Complaint Handling/Customer Service in the international environment
- Good knowledge of English and Italian in speaking and writing (B2 level onward)
- Proven experience with SAP in the financial operations
- Good practical knowledge of the MS Office package (mainly Excel)
- Knowledge of Spanish and Portuguese is beneficial
- Knowledge of Salesforce is a nice to have
Employment agency entry number 47
this job offer is intended for people over 18 years of age
3 lut 2026;
from:
www.jobs.pl