Opis:
In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.
To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
Your tasks:
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Provide high-quality online customer service via email, chat and phone.
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Deliver efficient troubleshooting and query resolution.
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Identify, qualify and overcome customer objections.
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Meet deadlines with a fast-paced environment.
Our requirements:
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Fluency in written and spoken Italian.
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Intermediate level of written and verbal English .
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Available for a minimum of 130 hours per month.
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Experience in the call center or customer service industry.
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Excellent communication skills.
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Good analytical and organizational skills.
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High school diploma or equivalent.
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Experience or educational background in the online advertising or marketing field is a plus
What we offer:
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Civil contract, 47,00 PLN gross/h.
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Hybrid collaboration from Kraków.
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Onboarding and training.
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Schedule from Monday to Friday from between 8 AM and 6 PM.
What more can you get?
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MyBenefit platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
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Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.
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Opportunity for development within the structures of our company.
Recruitment process:
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Initial phone interview – we want to get to know you better!
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Language verification.
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Online interview with a recruitment representative and Team Manager.
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You will receive feedback via a call within 2 working days after the interview.
Join our team and apply today!