Opis:
Customer Service Specialist with Germanlokalizacja: Gdansk (Polska)
numer referencyjny: 1197402/jobs.pl
forma zatrudnienia: Pełny etat
They say the best opportunities come unexpectedly - and this one starts right here. For our client, a global leader in customer experience and business process outsourcing, we are looking for a motivated Customer Support Specialist with strong communication and problem-solving skills to join the international team in Gdańsk. This role supports business partners across Europe and ensures a smooth order‑to‑cash process for customers in English and German‑speaking markets.Responsibilities:
- Working as part of a customer service team assuring high-quality service and interactions with customers
- Managing daily operational tasks such as order entry, order tracking, delivery coordination, and issue resolution
- Maintaining up‑to‑date knowledge of products, processes, and internal guidelines to support smooth operations
- Identifying recurring issues or process gaps and proposing ideas that support continuous improvement and digitalization initiatives
- Keeping customer data and documentation accurate and compliant with internal standards
- Escalating complex cases to senior team members when needed and contributing to finding effective solutions
Requirements:
- Ability to demonstrate strong customer focus with entrepreneurial drive
- High proficiency in Microsoft Office
- Customer service software, databases and tools
- Fluent English and German (B2/C1)
Nice to have:
- Strong attention to detail and problem‑solving abilities
- Team‑oriented approach and willingness to collaborate in an international environment
- Previous experience in a customer service role or a related administrative role
What we offer:
- Flexible working hours
- International work environment
- Training and onboarding support
- Opportunities to grow and develop
- Modern office space
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
hays.pl
Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361
23 sty 2026;
from:
www.jobs.pl