Opis:
Your responsibilities
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Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
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Efficient customer contact through phone, email, social media, live chat
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Positive, empathetic, and professional approach to customers
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Providing reliable and accurate information in response to customer questions and problems
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Active communication within the team and support for team members
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Supervising complaints and maintaining a high level of customer satisfaction
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Maintaining high quality of assigned tasks in customer contact
Our requirements
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Ukrainian skills - minimum C1, English skills - minimum B2 (both verbal and written)
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Experience in customer service or similar work is preferred
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Excellent computer skills
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Availability for shift work: Monday - Friday 8:00-16:00/11:00-19:00 and weekends 9:00-17:00 (work 5 days a week, only 3 weekend days a month)
What we offer
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Contract of mandate - hourly wage 32,68 PLN gross
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An attractive bonus of up to 750 PLN gross – you have a real influence on the amount of your salary!
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Refer a friend initiative - recommend and work with your friend and receive additional bonus up to 4000 PLN gross (for one recommendation!)
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Career development in a reputable company that rewards employees with commitment and passion - become our Senior Expert soon!
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Work in a comfortable office in Katowice
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Language courses