Service Support Specialist

Opis:

Seargin is an international consulting company that is revolutionizing the technology industry across 50 countries!

We deliver real business value by combining strategic IT consulting with hands-on implementation, bridging the gap between vision and execution.

Our expertise spans ERP transformation programs, AI-powered workflow optimization, enterprise data management, and cybersecurity. With a team of 1,000+ senior consultants across Europe, the United States and Asia, Seargin supports global organizations in areas such as:

• ERP transformation (such as SAP)

• AI-powered workflow optimization & AI Workforce implementation

• Data governance, MDM, and unified data platforms

• Cybersecurity

• Mergers & acquisitions: end-to-end carve-outs and integrations

• Recovery of stalled or failed initiatives

Our clients - including Fortune 500 leaders - trust us because we don’t just advise. We build, lead, and deliver - with speed, precision, and full accountability.

Join us and shape the future with Seargin - where innovation meets execution.

Your Role and Responsibilities:

• Coordination of processes related to onboarding and offboarding, contract extensions, administrative formalities, and equipment return control;

• Active participation in client onboarding activities, including occasional travel to clients’ offices to ensure smooth process execution, relationship building, and professional representation of the company;

• Maintaining positive, ongoing relationships with clients and consultants, ensuring high-quality cooperation and proactive support in daily matters;

• Ongoing handling of inquiries and reminders, including those regarding timesheet completion, trainings, or invoices;

• Verification of accuracy and completeness of data in Seargin’s internal systems, drawing conclusions and taking appropriate actions;

• Making corrections and updating documents in line with given guidelines;

• Processing and verification of requests, including those related to business trips, on-call duties, and purchases;

• Preparation and supervision of documents, including SOWs, contracts, and other required materials;

• Communication with consultants and handling day-to-day support tasks for the center;

• Management of the list of services and projects;

• Preparation of summaries, presentations, and support for the Head of CoE;

• Analysis of reports and providing insights;

• Organization of business trips for the Head of CoE and CoE consultants.

Skills and Personal Attributes:

• Fluent command of English (minimum C1 level), both written and spoken, enabling effective communication in an international environment;

• Minimum 1 year of experience in an operational role, or in positions related to consultant care, recruitment;

• Strong organizational and multitasking skills, including the ability to prioritize tasks effectively and manage time in a fast-paced, dynamic environment;

• Excellent interpersonal and communication abilities, with a focus on building long-term business relationships, openness, and a proactive approach to daily challenges;

• Advanced Excel proficiency (including data analysis, complex functions, pivot tables, and reporting) – a critical requirement for this role;

• Proficiency in MS Office tools and good working knowledge of reporting tools;

• Accuracy and attention to detail, combined with a problem-solving mindset and ownership attitude;

• Ability to work both independently and collaboratively within cross-functional teams;

• Experience in working with internal databases, CRM or ERP systems will be an asset;

• A positive, can-do attitude and readiness to support continuous improvement of internal processes;

• Willingness to travel occasionally to client offices as part of relationship management and onboarding support.

What we offer:

• Work in an international environment: Daily opportunity for practical use of foreign languages within a global team.

• Flexible benefits system: Individual selection of benefits through the MyBenefit platform (including the Multisport card), tailored to your needs and preferences.

• Comprehensive healthcare: Easy access to private medical care, including home visits.

• Attractive group insurance: Preferential terms for group life and health insurance.

• English and German classes - free of charge,

• Professional psychological support: Schedule a session with our psychologist to discuss your needs.

• Access to the latest technologies: Work with cutting-edge technologies and the opportunity to co-create innovative solutions based on artificial intelligence.

• Real impact on the future: Participation in projects that shape the future of technology and have a positive impact on various sectors, from space to medical.

• Culture of innovation and pioneering spirit : Being part of an organization that actively implements innovative solutions internally and sets new standards in the industry.