Opis:
The Assistant Manager supports the Site Manager in the day-to-day coordination of on-site catering operations, ensuring a high level of service quality, team performance, and client satisfaction. Acting as a liaison between the front-of-house (FOH) and kitchen teams, the Assistant Manager helps maintain operational excellence across all service areas, including micro-kitchens, buffets, and events. This role also acts as the operational point of contact in the absence of the Site Manager.
Essential Functions:
Operational support & Team coordination
Support the Site Manager in overseeing FOH and kitchen activities, ensuring smooth daily operations (micro-kitchen, buffet, events…).
Assist with daily team supervision, ensuring that schedules, tasks, and priorities are clearly communicated.
Monitor and maintain service areas (micro-kitchens, buffet zones), ensuring they meet cleanliness, organization, and visual presentation standards.
Collaborate with logistics and external kitchen teams to ensure timely delivery, proper stock levels, and overall service consistency.
Ensure effective cross-functional communication between FOH and kitchen teams, as well as with external units (kitchen, logistics, etc.).
Supervise adherence to food freshness, hygiene protocols, and presentation standards, ensuring that the team consistently maintains quality and compliance throughout service.
Customer Experience
Provide outstanding customer service and foster a welcoming, professional atmosphere.
Be present and available in service areas to respond to questions, requests, and concerns.
Escalate client feedback and service issues to the Site Manager when needed.
In absence of Site Manager, act as a key point of contact for day-to-day client interaction, embodying the company’s values and service standards.
Follow client standards while actively suggesting and implementing improvements to the catering offering to enhance the employee experience
Requirements:
Fluent in english and polish
Sanitary certificate mandatory
Foreign workers will need to provide with a valid residency card