Opis:
We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.
With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
Your tasks:
-
Contact with customers/banks mainly by telephone.
-
Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
-
Solve problems, follow company rules, and ensure customer satisfaction.
-
Work with teams and partners to ensure smooth processes.
Our requirements
-
Excellent command of German language (C1/C2).
-
Good command of English language (B1+).
-
Any experience in customer service will be beneficial.
-
Proactivity and the ability to organize your work environment.
-
Willingness to work hybrid from Kraków office (2-3 times per week).
-
Training in the office in Krakow, 3-4 weeks, 8 hours every day from Monday to Friday.
-
Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff. You will have 2 working weekends and 2 free weekends per month.
What we offer
-
Employment contract, with salary: 7500-10 500 gross/month: base 6000-9000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
-
Private health insurance.
-
Sports card subsidy.
-
Life insurance.
-
Social events, charity actions, and opportunities to integrate with colleagues.
Maybe we are looking for you! Check now.